You can run marketing campaigns and promotions through the SMS service. SMSes with information on new products or offerings from the organization can be sent to customers & they may include useful links
Customers can be allowed to send queries, questions and comments with regards to the company’s products and services. This would allow Swazi Post to measure customer service and satisfaction and know which areas need improvement.
The SMS service can be utilized by credit control to send notifications to clients regarding the Post rentals. It can also be used to inform clients on overdue payments and also send notifications on amounts that they need to pay.