Alone I can do so little, together we can do so much with everyone is moving forward.
FREQUENTLY ASKED QUESTIONS
Swazi SMS is one of the most reliable, cost effective ways to market to your clients and businesses.
Some of the reasons why you should consider using the Swazi SMS site.
- Save Money & Time - Saving money and time off your mobile / office phone calls.
- Fast & Convenient - Instant message delivery to thousands of receipients in a few clicks.
- Sale & Response rates - By reaching your customers directly through their hand phone.
- Feature Packed Service - Schedule delivery, address books, message history, support Unicode, auto-grouping etc.
Automatic text alerts - Now you can use texting solutions to notify customers about post box rentals which are now due for payment. You can also inform customers about any balances that are due for payment. Periodic reminders can be sent to clients to remind them about payment.
Extend customer support - Customers don’t always have time to wait for a customer representative to take their call. Text messaging represents a convenient alternative. The process can be automated by creating auto-responders for certain keywords (e.g., current balance, next payment, overdue, changes password, etc.)
Customer Feedback and Satisfaction - Customers can be allowed to send queries, questions and comments with regards to the company’s products and services. This would allow Swazi Post to measure customer service and satisfaction and know which areas need improvement.
Credit Control - The SMS service can be utilized by credit control to send notifications to clients regarding the Post rentals. It can also be used to inform clients on overdue payments and also send notifications on amounts that they need to pay.
The one-way messaging feature offers only one-way communication from Swazi Post to its clients. This allows for services such as promotional messages and some transactional alerts and notifications. Two-way messaging offers you the convenience of two-way communication with your clients. You are able to send SMSes to clients and they are able to send responses back to you. Group messaging allows you to send to a group of people.
- One-way messaging
- Two-way messaging
- Group messaging
Technosol is a company that gives you a vast array of solutions in managed network, hosting and voice services, applications and system integration to enable you to work smart and do more. Together, applications and system integration to enable you to work smart and do more. Swazi SMS is one of the applications developed by technosol. Their key obectives are:
- To meet & deliver global standards of excellence, consistency & security.
- To deliver quality as well as satisfactory services.
- To monitor, review, maintain, improve and analyse.